On occasion you’ll come across Zealous loading for a very long time. <\/p>\n\n\n\n
This happens when a new version of the site has been deployed and your browser has cached the older version. The steps below will allow you to troubleshoot this issue quickly.<\/p>\n\n\n\n
Private tabs allow you to load a website from scratch without having to clear your cache. This is a very quick way of checking if the loading issue is due to cache.<\/p>\n\n\n\n
Google Chrome<\/a><\/p>\n\n\n\n Chrome refers to it\u2019s private tab as an Incognito Tab<\/b>. You can open one by:<\/p>\n\n\n\n Safari<\/a><\/p>\n\n\n\n Safari refers to it\u2019s private tab as Private Window. You can open an Private Window by:<\/p>\n\n\n\n Firefox<\/a><\/p>\n\n\n\n Firefox refers to it\u2019s private tab as Private Browsing. You can open an Private Window by:<\/p>\n\n\n\n Edge<\/a><\/p>\n\n\n\n Edge refers to it\u2019s private tab as InPrivate<\/b>. You can open an InPrivate <\/b>window by:<\/p>\n\n\n\n Internet Explorer<\/a><\/p>\n\n\n\n Microsoft has stopped support for Internet Explorer.<\/p>\n\n\n\n Without any updates IE is now no longer a secure option for browsing the internet. <\/p>\n\n\n\n For that reason Zealous no longer works on Internet Explorer. Please install a modern browser to allow you to access our platform.<\/p>\n\n\n\n If this fixes your loading issue, this means your browser has an old version of Zealous cached. <\/p>\n\n\n\n If you wish to load Zealous on your browser without having to use a private tab you can do so by clearing the cache. This page has steps to do so for all browsers.<\/a><\/p>\n\n\n\n If the site still doesn’t load parts of the page, this might be because you kept the page open for a long time and the site has logged you out. Logging out and in again will refresh your authority on your profile.<\/p>\n\n\n\n Some corporate internet connections (VPNs) may stop sites that have not been white-listed by the tech department. This could stop parts of Zealous loading data (more specifically around loading entries).<\/p>\n\n\n\n The only way to check if this is the case is to use an alternative connection\/machine to load Zealous. <\/p>\n\n\n\n If this works it is likely a corporate firewall is stopping Zealous from loading data within your organisation. You may need to have the tech department add us to a safe domain list.<\/p>\n\n\n\n\n
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2. Log out, Refresh, Login<\/h2>\n\n\n\n
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3. Change Connection<\/h2>\n\n\n\n
4. Contact us<\/h2>\n\n\n\n