{"id":11945,"date":"2023-06-06T07:48:52","date_gmt":"2023-06-06T07:48:52","guid":{"rendered":"https:\/\/zealous.co\/help\/docs\/account\/faqs-11943\/troubleshooting-tips\/"},"modified":"2025-10-09T15:25:51","modified_gmt":"2025-10-09T15:25:51","slug":"troubleshooting-tips-11945","status":"publish","type":"docs","link":"https:\/\/zealous.co\/help\/docs\/account\/faqs-11943\/troubleshooting-tips-11945\/","title":{"rendered":"Troubleshooting Tips"},"content":{"rendered":"\t\t
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On occasion, you may face an issue with Zealous. You may find that a page is not loading, or that you are getting redirected to the homepage when you shouldn\u2019t be. The steps below will allow you to troubleshoot this issue quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Open Zealous in a Private Tab<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Private tabs allow you to load a website from scratch without having to clear your cache. This is a very quick way of checking if the loading issue is due to cache.<\/p>

Don’t worry if you don’t know how to open a private tab – we have provided some ways how to do it below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGoogle Chrome<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Chrome refers to it\u2019s private tab as an Incognito Tab. You can open one by:<\/p>

  1. On a PC, click on the three vertical dots on the upper right corner of your browser. On a Mac, click on the burger menu (three lines) on the upper right corner of your browser.<\/li>
  2. Select New Incognito Window.<\/li>
  3. This will open a new window with a man with a hat on it.<\/li>
  4. Enter the zealous.co in the web address.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSafari<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Safari refers to it\u2019s private tab as Private Window. You can open an Private Window by:<\/p>

    1. Click on the File menu.<\/li>
    2. Select New Private Window.<\/li>
    3. This will open a new window with a grey URL field.<\/li>
    4. Enter the zealous.co in the web address.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFirefox<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Firefox refers to it\u2019s private tab as\u00a0Private Browsing. You can open an\u00a0Private Window\u00a0by:<\/p>

      1. Click on the\u00a0burger menu (three lines)\u00a0on the upper right corner of your Firefox browser.<\/li>
      2. Select\u00a0New Private Window<\/li>
      3. This will open a new window with a mask icon and purple band across the top<\/li>
      4. Enter the\u00a0zealous.co\u00a0in the web address<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEdge<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        Edge refers to it\u2019s private tab as\u00a0InPrivate. You can open an\u00a0InPrivate window by:<\/p>

        1. Click on the\u00a0three dots on the upper right corner of your Edge browser.<\/li>
        2. Select\u00a0New InPrivate Window<\/li>
        3. This will open a new window with a grey background.\u00a0<\/li>
        4. Enter the\u00a0zealous.co in the web address<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInternet Explorer<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          Microsoft has stopped support for Internet Explorer.<\/p>

          Without any updates IE is now no longer a secure option for browsing the internet.\u00a0<\/p>

          For that reason Zealous no longer works on Internet Explorer. Please install a modern browser to allow you to access our platform.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          If this fixes your loading issue, this means your browser has an old version of Zealous cached.<\/p>

          If you wish to load Zealous on your browser without having to use a private tab you can do so by clearing the cache. This page has steps to do so for all browsers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          2. Log out, Refresh, Login\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          If the site still doesn\u2019t load parts of the page, this might be because you kept the page open for a long time and the site has logged you out. Logging out and in again will refresh your authority on your profile.<\/p>

          1. Click on your profile image at the top right of the Zealous site<\/li>
          2. Select log out<\/li>
          3. Once you have been logged out, refresh the page. On a\u00a0PC<\/strong>\u00a0click\u00a0Shift + F5\u00a0<\/strong>at the same time. On a\u00a0Mac<\/strong>\u00a0click\u00a0Command + R\u00a0<\/strong>at the same time.<\/li>
          4. Log in<\/a>\u00a0again once the page has reloaded.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            3. Change Connection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Some corporate internet connections (VPNs) may stop sites that have not been white-listed by the tech department. This could stop parts of Zealous loading data (more specifically around loading entries).<\/p>

            The only way to check if this is the case is to use an alternative connection\/machine to load Zealous.\u00a0<\/p>

            If this works it is likely a corporate firewall is stopping Zealous from loading data within your organisation. You may need to have the tech department add us to a safe domain list.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            4. Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            If you have tried all the above, please contact us during business hours via LiveChat on the bottom right of this page, or send us an email to\u00a0info@zealous.co<\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            On occasion, you may face an issue with Zealous. You may find that a page is not loading, or that you are getting redirected to the homepage when you shouldn\u2019t be. The steps below will allow you to troubleshoot this issue quickly. \/*! elementor – v3.13.2 – 11-05-2023 *\/ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":11943,"menu_order":29,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-11945","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/docs\/11945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/comments?post=11945"}],"version-history":[{"count":0,"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/docs\/11945\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/docs\/11943"}],"wp:attachment":[{"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/media?parent=11945"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/zealous.co\/help\/wp-json\/wp\/v2\/doc_tag?post=11945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}