Troubleshooting Tips
On occasion, you may face an issue with Zealous. You may find that a page is not loading, or that you are getting redirected to the homepage when you shouldn’t be. The steps below will allow you to troubleshoot this issue quickly.
1. Open Zealous in a Private Tab
Private tabs allow you to load a website from scratch without having to clear your cache. This is a very quick way of checking if the loading issue is due to cache.
Don’t worry if you don’t know how to open a private tab – we have provided some ways how to do it below.
Chrome refers to it’s private tab as an Incognito Tab. You can open one by:
- On a PC, click on the three vertical dots on the upper right corner of your browser. On a Mac, click on the burger menu (three lines) on the upper right corner of your browser.
- Select New Incognito Window.
- This will open a new window with a man with a hat on it.
- Enter the zealous.co in the web address.
Safari refers to it’s private tab as Private Window. You can open an Private Window by:
- Click on the File menu.
- Select New Private Window.
- This will open a new window with a grey URL field.
- Enter the zealous.co in the web address.
Firefox refers to it’s private tab as Private Browsing. You can open an Private Window by:
- Click on the burger menu (three lines) on the upper right corner of your Firefox browser.
- Select New Private Window
- This will open a new window with a mask icon and purple band across the top
- Enter the zealous.co in the web address
Edge refers to it’s private tab as InPrivate. You can open an InPrivate window by:
- Click on the three dots on the upper right corner of your Edge browser.
- Select New InPrivate Window
- This will open a new window with a grey background.
- Enter the zealous.co in the web address
Microsoft has stopped support for Internet Explorer.
Without any updates IE is now no longer a secure option for browsing the internet.
For that reason Zealous no longer works on Internet Explorer. Please install a modern browser to allow you to access our platform.
If this fixes your loading issue, this means your browser has an old version of Zealous cached.
If you wish to load Zealous on your browser without having to use a private tab you can do so by clearing the cache. This page has steps to do so for all browsers.
2. Log out, Refresh, Login
If the site still doesn’t load parts of the page, this might be because you kept the page open for a long time and the site has logged you out. Logging out and in again will refresh your authority on your profile.
- Click on your profile image at the top right of the Zealous site
- Select log out
- Once you have been logged out, refresh the page. On a PC click Shift + F5 at the same time. On a Mac click Command + R at the same time.
- Log in again once the page has reloaded.
3. Change Connection
Some corporate internet connections (VPNs) may stop sites that have not been white-listed by the tech department. This could stop parts of Zealous loading data (more specifically around loading entries).
The only way to check if this is the case is to use an alternative connection/machine to load Zealous.
If this works it is likely a corporate firewall is stopping Zealous from loading data within your organisation. You may need to have the tech department add us to a safe domain list.
4. Contact us
If you have tried all the above, please contact us during business hours via LiveChat on the bottom right of this page, or send us an email to [email protected].
