My files won’t upload

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There could be a few reasons why your files are not uploading:

  • You have reached the maximum amount of submissions - some hosts set an amount of files they want uploaded and after the limit is reached, no more can be added

  • The file is too large - although you can upload up to 4Gb, there may be issues if you try to upload a really large file (you can go here to find file size recommendations)

  • The file title is too complex - if you include special characters, the system may struggle to upload the file

  • The file type is not accepted - opportunity hosts may choose which file types they want to accept, so it is best to check the guidelines

  • Your connection may be unstable - you can check it here

If you continue to have issues, please reach out to us via live chat or email us on [email protected]

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